Introduction

Effective Date: 9th October, 2025

NWSIL Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of our clients, their families, our staff, and visitors to our website https://www.nwsil.com.au.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards regarding the collection, storage, use, and disclosure of personal and sensitive information. By using our website or services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and sensitive information, including but not limited to:

  • Full name, contact details, date of birth
  • Emergency contact details
  • NDIS participant details, plan information, and goals
  • Health and medical information (including disability-related supports)
  • Payment and billing details
  • Employment and qualification records for staff
  • Information you provide through our website contact forms, email, or phone
  • We may also collect non-identifying information automatically via cookies, such as: – IP address and browser type – Pages visited and time spent on the site.

3. How We Use Your Information

We use your information to:

  • Provide SIL and other disability support services

  • Manage participant NDIS plans and service agreements
  • Ensure compliance with the NDIS Quality and Safeguards Commission requirements
  • Communicate with clients, their families, and service providers
  • Manage staff records and training
  • Process payments and invoices
  • Improve our services and website experience
  • Meet our legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Authorised staff within NWSIL Pty Ltd who require it for service delivery
  • Other service providers, with your consent, for coordinated care
  • The NDIS Quality and Safeguards Commission or other regulators when legally required
  • Our professional advisers (e.g., legal, financial, IT) who are bound by confidentiality agreements
  • Third-party service providers who assist us with business operations (e.g., IT systems, cloud storage, payroll)

5. Sensitive Information

We recognise that health and disability-related information is highly sensitive. This information will only be collected, used, and stored with your consent or as required by law, and will be handled in strict accordance with the NDIS Code of Conduct and relevant privacy laws.

6. Data Security

We store personal and sensitive information in secure physical and electronic systems. We take reasonable steps to protect against unauthorised access, modification, or disclosure.

This includes password-protected systems, secure file storage, and staff training in privacy obligations.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Withdraw consent for us to use your information (subject to legal requirements)

  • Lodge a complaint if you believe we have breached your privacy rights

Requests can be made in writing to the contact details in the footer of this website.